Zain Iraq, the First Company in Iraq to Adopt “Be My Eyes” to Support its Blind and Low Vision Customers

Baghdad, Iraq | October 2025: Zain Iraq, a leading telecom innovator in the Middle East and Africa, has become the first telecom company in Iraq to adopt the global Be My Eyes platform. This step reinforces Zain Iraq’s ongoing commitment to digital inclusion and advanced solutions for all members of society, including those who are blind or have low vision.

With Be My Eyes, customers can connect through live video calls to trained Zain Iraq support agents or use Be My AI™, an intelligent visual assistance tool powered by AI; all at no extra cost. The service enables users to navigate their devices, access Zain’s services, and interact with the digital world with greater confidence and independence.

The platform already serves nearly 900,000 users in 175 countries, achieving satisfaction rates above 85%. Its integration into Zain Iraq’s offerings expands accessibility and sets a new standard for inclusive digital support in the Iraqi market.

“Our partnership with Be My Eyes reflects our belief that technology should empower, not limit,” said Emre Gurkan, CEO of Zain Iraq. “We’re proud to help build a more inclusive society where everyone can access digital services with ease and dignity.”

Zain Iraq will also train its customer service teams to deliver seamless assistance, ensuring the program runs smoothly and meets global best practices.