Business Continuity Management Policy

Introduction

Zain Iraq is committed to ensuring the continuity of its operations and the delivery of services to customers, even in the event of disruption. As a responsible and forward-looking organization, Zain Iraq recognizes the importance of business continuity in protecting customers, employees, shareholders, and other stakeholders.

To support this commitment, Zain Iraq has established and maintains a Business Continuity Management System (BCMS) aligned with the international standard ISO 22301.

Policy Statement

Zain Iraq is committed to maintaining effective business continuity arrangements to ensure that critical activities can continue or be recovered in a timely manner, following any disruptive incident.

This commitment supports:

• Continuity of services to customers
• Protection of people, assets, and reputation
• Compliance with applicable legal and regulatory requirements
• Organizational resilience and sustainability

Scope

This policy applies to all business activities, employees, and relevant third parties operating within the defined scope of Zain Iraq’s Business Continuity Management System.

Objectives

Zain Iraq’s business continuity objectives are to:

• Identify and manage risks that could disrupt critical operations
• Minimize the impact of incidents on customers and stakeholders
• Ensure preparedness through planning, testing, and awareness
• Continually improve business continuity capabilities

Governance and Responsibilities

Zain Iraq’s senior management provides oversight and support for the Business Continuity Management System, ensuring that appropriate resources are available and that business continuity requirements are integrated into organizational processes.

Employees and relevant third parties are expected to support business continuity objectives in line with their roles and responsibilities.

Continual Improvement

Zain Iraq is committed to the continual improvement of its Business Continuity Management System.

Communication and Awareness

This policy is communicated internally and made available publicly to demonstrate Zain Iraq’s commitment to business continuity and organizational resilience.