Zain Iraq Advances Its Digital Infrastructure with a Major Internet Data System Upgrade to Reinforce Market Leadership and Customer Experience
Baghdad, Iraq | July 2025: Demonstrating its commitment to delivering exceptional customer experiences and providing the most advanced solutions and services, Zain Iraq, a subsidiary of Zain Group—the leading telecom innovator across the Middle East and Africa markets - has announced the successful completion of its internet data system upgrade. This initiative is a key component of Zain's ongoing development plans, designed to elevate communication experiences and services, placing customers at the core of its operations.
The internet data system upgrade is crucial for enhancing customer experience and ensuring the delivery of flexible and efficient telecom services. This upgrade empowers Zain to better manage and adapt to evolving user needs. By updating the system, Zain can improve real-time responsiveness, offer personalized promotions, and achieve greater efficiency in network resource management. This advancement also supports Iraq's digital transformation journey and strengthens the company's competitive edge by providing high-quality services that meet customer expectations and market trends.
The system upgrade previously announced by Zain Iraq, which began after midnight on Friday and continued until early morning, was carried out smoothly and seamlessly. At the same time, Zain enabled free internet data usage (excluding subscription-based services) to its customers until 4:00 a.m. of the same day, ensuring the best possible experience and uninterrupted connectivity throughout the process.
Zain Iraq CEO, Emre Gurkan, stated: "Digital transformation is a cornerstone of Zain Iraq's strategy to deliver innovative, high-quality telecom services. We aim to empower our customers and business partners with advanced digital solutions that meet their aspirations, enhance business efficiency, and contribute to building a sustainable digital economy in Iraq."
This system upgrade will comprehensively enhance customer experience by ensuring greater service customization and flexibility. It allows for the creation of tailored data plans and services based on individual customer usage patterns, boosting customer satisfaction.