eSIM

The best part is that you can easily add multiple numbers to one device and switch between them effortlessly.

Experience the incredible ease of eSIM at Zain’s main stores across Iraq! Visit us today and unlock a new world of seamless connectivity.

What do I need to get an eSIM?

Experience the incredible ease of eSIM at Zain’s main stores across Iraq! Visit us today and Don’t forget your ID—like your Civil ID, National card, Residence card, or Passport.

Unlock a new world of seamless connectivity—it's never been more accessible.

How can I change between a regular plastic SIM and an eSIM? 

Making the switch between a regular SIM and an eSIM is easy. Stop by our main store, and our friendly team will guide you through the process. Don’t forget your ID—like your Civil ID, National card, Residence card, or Passport.

Enjoy seamless connectivity with eSIM technology.

How do I know if the device is compatible with eSIM?

It's essential to check for an EID number on your device:

• For iPhone users, you can find it by navigating to "Settings," then "General," and then "About." You can also check the original box of your device.
• If you’re using a Samsung phone, simply go to "Settings" and select "About device."

Keep in mind that various models come with different specifications, so it's a great idea to confirm whether your device supports eSIM service.

Can I change my Mobile and transfer the eSIM number to the new device? 

Absolutely! You can transfer your eSIM to a new mobile device.

Visit one of our main stores, and our friendly team will guide you through the process by generating a new QR code for your existing number since eSIMs can only be active on one device at a time. Once you have the QR, simply scan it on your new device and follow the activation steps. You'll be fully set up quickly and enjoying your new mobile experience.

What should I do if I lose my eSIM QR code? 

If you've lost your eSIM QR code, no worries! Just stop by our main stores, and our friendly team will happily assist you with a new QR code for your number. We're here to help.

If a “Factory reset” is performed on the device, will the eSIM settings also be erased?

If you decide to do a “Factory reset” on your device, you might wonder about your eSIM settings.

 Great news! It depends on the reset options you choose. If the SIM settings are set to be removed, your eSIM will be unlinked, and you'll simply need to scan the QR code to reconnect it on your device. If the SIM settings are kept as they are, your eSIM will stay perfectly intact.

If a “Factory reset” is performed on the device, will the eSIM settings also be erased.

Is it possible to use two eSIMs in one device? 

Absolutely! You can add multiple eSIMs to your device. However, you can enjoy the benefits of one eSIM alongside one regular SIM at the same time. It’s a great way to stay connected.

How many eSIMs can I use on my device? 

Many devices support multiple eSIMs, with some enabling you to use several at the same time and others allowing just one eSIM at a time with the option of easy switching between eSIMs.

Do regular and roaming services work on eSIM?
Yes, when you purchase a new eSIM or switch from a regular plastic SIM Card to an eSIM, all your existing local and roaming services will continue to work seamlessly at the same rates.

Do dual SIM devices support eSIM technology?
Generally, most dual SIM devices do not support eSIM technology. We recommend checking your device specifications to confirm compatibility.

Does the eSIM work on Apple Watch?
Currently, eSIM is not supported on Apple Watch in Iraq. However, as technology evolves, future updates may bring new possibilities. Stay tuned.