Baghdad, February 2019: In line with its customer-centric approach, and as part of its strategy to get closer to the hearts of Iraqis and meet their needs and requirements, Zain Iraq, part of Zain group - a leading telecom innovator in eight markets across the Middle East and North Africa (MENA), announced the relocation of its service center in Dahuk.

“At Zain, our priority is to offer premium products and services that help our subscribers to stay connected with the world, dedicating a great attention to direct relationship with our current and potential customers,” said Mohammed Samir, Zain Iraq CCO. “Our customer-centric culture defines our appreach in all our projects starting from planning to opening of new franchises and service centers, as well as providing them with the best and fastest services. The new location of our ROS will help us enhance our subscribers’ experience, in addition to cater to their daily needs”.

It is worth to mention that Zain Iraq has a wide network of service centers and points of sales across Iraq in addition to three call centers providing subscribers with free of charge 24/7 support. This is in addition to its website and social media platforms, as Zain Iraq communicates with over a million fans in Kurdish language on its Facebook page alone.

This relocation of Dahuk ROS stems from Zain Iraq’s aim to communicate with its subscribers across all governorates through a widespread network of service centers and points of sales to answer their needs quickly and effectively. In a one-stop-shop center, subscribers will be able to purchase and swap SIMs and recharge cards, settle their bills, and benefit from Zain Cash and Zain Smart services as well as the opportunity to communicate with Zain representatives directly- without an intermediate.

Zain Iraq is one of the most technologically advanced companies in Iraq that is keen to keep abreast with the latest networking solutions to provide its subscribers with the best and most advanced services. Seeking to cover the entire Iraq including all governorates and customer segments through its wide network of customer service centers and point of sales that offer the best and fastest services.