First telecom Operator in Iraq to provide its subscribers with an automated interface Zain Iraq launches Abu Elzooz, the New Digital Program for its Smart Services

June 16, 2019

Zain Iraq, part of Zain Group- a leading mobile telecom innovator in the Middle East and North Africa (MENA) - has announced the launch of its interactive program Abu Elzooz, the New Digital Interface for its Smart Services early June. This platform, based on the latest interactive solutions, interacts and responds to the inquiries of subscribers while informing them of the latest offers and services or giving them the opportunity to communicate directly with a customer service officer.

The launch of this interactive channel on Zain Iraq page through Facebook Messenger is the fruit of many efforts invested to provide a platform that keeps subscribers abreast of the latest developments and answer their requests automatically and interactively, creating a unique, yet quick and easy, customer experience in Iraq and the region.

"As part of our efforts to promote innovative solutions, we are proud to launch our first interactive platform in Iraq, where our subscribers will be able to view our latest offers and services directly and subscribe to them. This platform is a major addition to Zain services, designed to enhance customers experience by keeping them informed and help them subscribe to our services and new offers easily and instantly," said Mohammed Samir, Zain Iraq CCO.

"This service is part of our digital transformation strategy, keeping abreast of the latest technological advancements. The interactive channel on Facebook Messenger application is considered a complementary innovative channel, added to our traditional communication list such as the call center and customer service branches spread across Iraq. Our subscribers are able today to check their line, unit balance, speak directly to the customer service staff and review the new Zain services and subscribe smoothly.

Zain Iraq recently launched a service that enables its customers to subscribe to Internet packages by applying on Facebook from their smartphones and is constantly looking for the best ways to use the latest technological solutions and offer them to its subscribers.