Imtiyaz Program Questions and Answers

Any Zain customer with a prepaid consumer line, who has been with Zain for one year can become Imtiyaz customer. To be eligible, your annual spending needs to be 300.000 IQD or above.

Select Imtiyaz section at the Zain Iraq mobile app. After you select the city and then category, select the merchant that you would like to enjoy the discount. At the merchant page click “view more” and you will see the voucher details page. Click the red redeem button. The bottom will turn green and the counter will start ticking counting down from 1 hour. Show this screen to the merchant/cashier to get your discount.

You can go to Apple App Store  or  Google Playstore and download “Zain Iraq” application.

The first time you download the application, you will need to register to the application. Go to settings (top left) and click “sign in” button at the bottom of the page. In the new page, there is a “register” link at the bottom, click it and follow the steps. You will receive a verification code via SMS. You will need to enter this code to confirm that you are using this mobile number.

You can open the Zain Iraq mobile application and select Imtiyaz section. After you select the city and category, you will see all the partner merchants sorted by the distance from your location. In other words, the first merchant that you will see is the closest merchant to you.

When you are Imtiyaz customer, you can call 222 to get priority service 24 hours, 7 days. You will still be able to call 107 and get service.

You need to get a number from the q-matic at the Zain shop entrance. Your number will be called at the counter screen.

Imtiyaz status is valid for 12 months. After you become Imtiyaz eligible, your status will be re-evaluated 12 months later. Once you are qualified as Imtiyaz customer you will receive a notification SMS. At the end of 12 months, you will receive extension or disqualification SMS.

No, there is no minimum time required to become Imtiyaz customer.

1) In order to be part of Zain Imtiyaz family, your annual balance consumption must reach at least 300,000 IQD or more.

2) The account holder of "Zain Imtiyaz" must be the holder of the same number.

3) For any inquiries or in the event of any problem, you can contact our customer service center. Our employees will be at your service 24 hours a day, 7 days a week.

4) Zain Iraq has the right to change these terms and conditions.