8 Vital Questions Your Mobile Internet Service Provider Needs to Answer

April 24, 2018



The quality of your smartphone’s internet relies entirely on your chosen internet service provider (ISP). Ideally, an ISP should provide you with all your mobile internet service needs and ensure the most returns on your investment.

There are a lot of things that your ISP won’t tell you unless you make time to ask the important questions. As a result, many ISPs get away with unfair practices, such as charging subscribers for services that they aren’t using.

To make sure that you get only the best ISP in the market, you can ask the following questions before signing a deal.

1. What is your Service Level Agreement (SLA)?

You have to know in writing the “scope of service” of what you’re paying for. Most of the time, ISPs make promises but they are not put into writing. This is a value-driven question that will help you determine whether your chosen ISP is giving you false advertising.

2. How long will my contract be?

Technology is constantly changing, and so do your personal needs. Being locked in a contract for three years may hinder your growth and capacity to adapt to more competent technologies.

Also, if your ISP leaves its network, you may be stuck with questionable service for the rest of the contract.

Look for flexibility and find out what options are available to you before tying yourself to a contract. For instance, a month-to-month contract may suit you better since it gives you the liberty to change packages as your needs grow.

3. How long has the business been in the area?

This question will help you identify if your chosen provider is new to the area. Installing lines and building a network is a costly and time-consuming process. If your ISP won’t be able to maintain and support its newly installed network, they may have to lease or sell its lines to a competitor.

4. What kind of customer help and support do you provide?

In selecting an ISP, make sure that your internet connection is always stable and that downtime rarely happens. However, the internet is vulnerable to many factors that influence connectivity. When this happens, you need a capable and reliable support desk that you can talk to.

An ISP must have a dependable customer support team that you can reach out to 24/7, which is crucial if you experience downtime. This way, you never lose any productive time just because of internet connection failure.

5. What is your coverage?

It’s useless to get an ISP only to find out that there’s poor or no coverage in your location. Not all areas can be covered by a certain internet provider at all times, so look into the coverage map of your chosen ISP before making a commitment.

There are instances wherein remote areas only have 2G or EDGE connection while cities have 3G or 4G. It’s best that you choose an ISP that has 4G LTE available in your area to get the most out of a fast and reliable internet connection.

6. What internet speed will I get?

Slow internet can be a major source of stress, especially if you badly need an internet connection to accomplish an important task. Snail-slow internet connections will hinder your productivity.

Most ISPs will claim that they have the fastest internet, but that’s just marketing lingo. Ask for the actual speed of your plan to be clear on how fast the internet connection you get will actually be.

What are the download and upload speed?

When you compare services, you can ask your chosen ISP about their upload and download speeds. To check if what they’re saying is true, you can visit speedtest.net. Then, click on the map to your location and scroll down to ISP ranking by speed index.

7. Will I receive a report of the rate increase?

ISPs are capable of changing their price structure any time without warning. Often, they increase their rates slowly so that customers won’t notice. To make sure that you don’t get cheated, ask for a report of an annual rate increase.

8. How much is the cost?

The cost of getting an internet service will determine how much you’ll have to pay every month. Different internet plans also come with diverse costs. Most of the time, an affordable price means a smaller cap or lower speed.

Are there other fees?

There are other hidden fees in fine print. For instance, on top of your ISP cost, you may incur gateway costs, installation costs and cancellation fees. Before you even sign a contract, make sure that you are aware of the full cost breakdown.

Nowadays, the internet plays an important role in a person’s day-to-day life. That is why it is only right that you pick the best ISP on the market. In that regard, make sure to ask the questions above to get the best internet deals before signing a contract.

For a reliable, secure and fast internet connection, check out Zain’s mobile services today.