Zain Iraq opens a new customer service center in Al-Hussainyah (Baghdad)

Zain Iraq opens a new customer service center in Al-Hussainyah (Baghdad)


 

In line with its consumer-centric strategy, Zain Iraq, part of Zain Group- the leading mobile telecom network provider in the MENA region- opened a new customer service center in Al-Hussainyah district (Baghdad) Al-Makateb Street, “Al-Khamael” store. This groundbreaking center aims to serve Zain Iraq customers and subscribers by providing a multitude of services under one roof– facilitating their experience. In a one-stop-shop center, customers will be able to purchase and swap SIMs and RCs (recharge cards) as well as settle their bills.

Opening this center in “Al-Khamael” store reflects Zain’s objective to maximize clients’ satisfaction by being present wherever they are within Iraq, catering to their needs throughout any one of their widespread customer service centers. This network will provide various services and offers to subscribers, as well as the opportunity to communicate with Zain representatives directly- without an intermediate- and receive the latest updates and global technological developments.

“This step stems from Zain’s effort to evolve the role of customer service centers beyond catering merely to subscribers’ transactions and simple needs. Rather, Zain service centers aim to become a major reference point for every subscriber, meeting all or any of their diverse requirements and an access point for global technology developments via Iraq’s telecom sector”, said a Zain Iraq representative. “A customer service center will become a window into the telecom world for Iraqi customers in an easy, effective manner- making subscribers feel connected and heard,” he added.

Zain Iraq values the communication between the company and its subscribers and recognizes them as the ultimate partners on the road towards success and development. Thus, Zain puts all its resources at their service, striving to exceed their expectations in quality and variation of its services and experiences.