SocialBaker: Zain Iraq Page Pins 100% Interaction with Customers

SocialBaker: Zain Iraq Page Pins 100% Interaction with Customers


International SocialBaker, specialized in Social Media monitoring, announced that Zain Iraq Facebook page has pinned 100% interaction with fans at the end of the 3rd quarter of 2015.

Relying on specific categories, Socialbaker considers the activity of each page, number of subscribers, number of fans according to each country among others.

The classification of Zain Iraq Facebook page reflects the continuous effort of the company to promote communication with customers as social media has become the vogue contact point to respond to customers in addition to the ROSs and Customer Care centers which work 24/7 and received in the case of Zain Iraq around 20 million calls last year.

Zain Iraq is apparently considered one the most dedicated brands for social media outlets like Facebook and Twitter. It basically interacts with 3.3 million fans on Facebook in Arabic & 723 000 in Kurdish. It also enjoys 76000 fans of Sama3ny service and 269000 on Twitter, 44000 on Instagram, and 6390 on Linked Inn since the making of the pages in 2011.

Hayder Ekab, Corporate Communications Director, mentioned that “ this reflects the pioneering position embraced by Zain Iraq which was the first to invest in social media in order to provide a cyber-space for interactive marketing. It has promoted the brand awareness and enhanced the CSR and social sustainability programs adhered to by the company”.

“Zain Iraq” he adds “sights the interaction with youth especially as the most significant channels to innovate any product or service that meets their requirements and boosts the wonderful world of Zain.” The corporate commitment to this slogan springs from its staunch belief in its customers who are at the focus of its strategy.